Customer Services Today: The Evolution

Duration: 00:01:15 | 13708 views

In this video clip, Executive Vice President for Airbus Customer Services Didier Lux provides information on the company’s customer services approach, in support of more than 21,000 flights [...]

Customer Services Today: Customer Satisfaction & Supplier Performance

Duration: 00:02:02 | 1598 views

Part 3 of the “Customer Services Today” video series focuses on the importance of measuring customer expectations for Airbus, which is detailed by the company’s Executive Vice President for [...]

Customer Services Today: Missions & Development

Duration: 00:02:43 | 2734 views

Didier Lux, Executive Vice President for Airbus Customer Services, underscores the company’s key mission: to ensure that Airbus aircraft deliver a high level of safety, reliability and quality, with [...]

Airbus customer services: Turnkey solution

Duration: 00:03:43 | 1503 views

Airbus is at the service of its customers 24/7, with a goal to help them operate their Airbus fleets safely and profitably, while satisfying passengers. This video highlights the wide range of [...]

Farnborough 2012 – Meeting (and exceeding) customer expectations

Duration: 00:02:52 | 349 views

 Didier Lux, Executive Vice President of Customer Services, underscores Airbus’ emphasis on customer support, as well as the priority on innovation in this area as the company moves forward.  

A350 XWB launch customer praises the aircraft

Duration: 00:01:02 | 15323 views

During the January 2009 groundbreaking ceremony for Airbus’ A350 XWB final assembly line in Toulouse, France, Management Advisor for Qatar Airways Stephen Vella describes the “fundamental [...]

A new Berlin-based customer for Airbus

Duration: 00:01:58 | 581 views

Germania became a new Airbus customer with its signing of a Memorandum of Understanding for five Airbus A319s at the 2010 Berlin Air Show. This video clip includes remarks from Airbus President and [...]

Airbus Global Market Forecast overview by John Leahy, Chief Operating Officer – Customers

Duration: 00:03:03 | 6629 views

John Leahy, Chief Operating Officer – Customers, discusses Airbus’ latest Global Market Forecast, which predicts air transport market growth during the 2012-2031 timeframe that is expected to [...]

Highlights of the 2011 annual press conference: John Leahy, Airbus Chief Operating Officer - Customers

Duration: 00:03:29 | 2997 views

In this video clip, Chief Operating Officer – Customers John Leahy reviews Airbus’ industry-leading performance in 2010, during which the company delivered a total of 510 jetliners and received [...]